{"id":370,"date":"2025-05-16T15:05:40","date_gmt":"2025-05-16T13:05:40","guid":{"rendered":"https:\/\/smartsapiens.royboy.eu\/?page_id=370"},"modified":"2025-06-14T22:46:10","modified_gmt":"2025-06-14T20:46:10","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/smartsapiens.com\/en\/algemene-voorwaarden\/","title":{"rendered":"Terms And Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"370\" class=\"elementor elementor-370\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a0914fd e-flex e-con-boxed e-con e-parent\" data-id=\"a0914fd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8560201 e-con-full e-flex e-con e-child\" data-id=\"8560201\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-132b47b elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"132b47b\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0f159c elementor-widget elementor-widget-heading\" data-id=\"c0f159c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-190ebab elementor-widget elementor-widget-text-editor\" data-id=\"190ebab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 1-Company Data<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Company name: Smartsapiens<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Business address: Boylestraat 3-H, 1098pc Amsterdam, The Netherlands<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">E-mail address:\u00a0<a class=\"wixui-rich-text__text\" href=\"mailto:hello@smartsapiens.com\" data-auto-recognition=\"true\">hello@smartsapiens.com<\/a><\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Chamber of Commerce number: 34310517<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">VAT number: NL002323115B97<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 2-Definitions<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Smartsapiens: the trade name of the company that offers products and workshops via the webshop.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Customer: the natural or legal person who purchases a product or service from Smartsapiens.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Webshop: the online environment of Smartsapiens where orders and bookings can be made.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Products: the Smartsapiens Challenge (journal + cards + dice), future card games and other physical or digital materials offered via the webshop.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Services: workshops and other support activities for which customers can register via the webshop.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Agreement: the agreement between Smartsapiens and the customer regarding the purchase of a product or service.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 3-Applicability<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">These general terms and conditions apply to all purchases and bookings via the Smartsapiens webshop.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Deviations from these conditions are only valid if agreed in writing.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">If any provision of these terms and conditions is found to be void or Invalid, the remaining provisions shall remain in full force and effect.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 4-offer and agreement<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">All offers on the Smartsapiens webshop are without obligation and can be revoked at any time.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">An agreement is concluded when Smartsapiens confirms an order or booking in writing.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Smartsapiens reserves the right to refuse an order or registration without giving a reason.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 5-prices and payment<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">All prices on the webshop are in euros and include VAT, unless otherwise stated.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Payment must be made in advance via the payment methods offered on the webshop.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Smartsapiens reserves the right to change prices and conditions. The amendments do not apply to agreements already concluded.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">In case of late payment, Smartsapiens reserves the right to cancel the order or booking.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 6-delivery and execution<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Products are shipped within the specified delivery time. Delayed delivery does not entitle you to compensation.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Workshops will be conducted on the agreed date and location or online if applicable.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Smartsapiens reserves the right to make changes to the execution of workshops if necessary.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">If a product is not in stock, the customer will be informed about this and the customer can choose for a refund or later delivery.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 7-cancellation and returns<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Customers can return physical products within 14 days of receipt, provided unused and in original condition.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Digital products and workshops already delivered cannot be returned.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Cancellation of a workshop is free of charge up to 7 days before the start. In case of subsequent cancellation, 50% of the cost will be charged.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">In case of force majeure, Smartsapiens reserves the right to cancel or reschedule a workshop, without refund of the full amount.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 8-Liability<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Smartsapiens is not liable for any damage resulting from the use of its products or services, unless there is intent or gross negligence.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">The liability of Smartsapiens is limited to the invoice amount of the respective delivery.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Smartsapiens is not liable for consequential damage, including lost income, loss of data or any other indirect damage.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 9-Intellectual Property<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">All intellectual property rights to the products and services of Smartsapiens remain the property of Smartsapiens.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">It is not permitted to copy, distribute or commercially use materials without written permission from Smartsapiens.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 10-Force Majeure<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">In case of force majeure, Smartsapiens is not obliged to fulfill its obligations and can suspend or terminate the agreement without compensation.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Force majeure means: disruptions in Internet connections, pandemics, strikes, government measures, delays at suppliers and other situations beyond the control of Smartsapiens.<\/span><\/p><\/li><\/ol><h3 class=\"font_3 wixui-rich-text__text\">\u00a0<\/h3><p>\u00a0<\/p><p class=\"font_3 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-size: 22px; font-family: 'Avenir Next Pro';\">Article 11-complaints and disputes<\/span><\/p><ol class=\"font_8 wixui-rich-text__text\"><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Complaints about products or services can be submitted in writing via [fill in email address]. Smartsapiens strives to respond within 14 days.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Dutch law applies to these general terms and conditions.<\/span><\/p><\/li><li class=\"wixui-rich-text__text\"><p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\" style=\"font-family: 'Avenir Next Pro';\">Disputes are preferably resolved by mutual agreement. If this is not possible, disputes will be submitted to the competent court in the Netherlands.<\/span><\/p><\/li><\/ol><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Algemene voorwaarden Artikel 1 &#8211; Bedrijfsgegevens Naam bedrijf: Smartsapiens Vestigingsadres: Boylestraat 3-H, 1098PC Amsterdam, Nederland E-mailadres:\u00a0hello@smartsapiens.com KvK-nummer: 34310517 BTW-nummer: NL002323115B97 \u00a0 \u00a0 Artikel 2 &#8211; Definities Smartsapiens: de handelsnaam van het bedrijf dat via de webshop producten en workshops aanbiedt. Klant: de natuurlijke of rechtspersoon die een product of dienst afneemt van Smartsapiens. Webshop: de&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-370","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/smartsapiens.com\/en\/wp-json\/wp\/v2\/pages\/370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartsapiens.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartsapiens.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartsapiens.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartsapiens.com\/en\/wp-json\/wp\/v2\/comments?post=370"}],"version-history":[{"count":13,"href":"https:\/\/smartsapiens.com\/en\/wp-json\/wp\/v2\/pages\/370\/revisions"}],"predecessor-version":[{"id":2673,"href":"https:\/\/smartsapiens.com\/en\/wp-json\/wp\/v2\/pages\/370\/revisions\/2673"}],"wp:attachment":[{"href":"https:\/\/smartsapiens.com\/en\/wp-json\/wp\/v2\/media?parent=370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}